Denis Kimani
Nairobi, Kenya
Denis Kimani
Experienced Virtual Assistant
Category : Writer
10+ Yrs Virtual Assistant | SEO Writer | Data Entry & Customer Support Expert | WordPress Specialist
I am a highly experienced Virtual Assistant, Customer Support Professional, SEO Content Writer, and Digital Operations Specialist with over 10 years of experience supporting international clients across multiple industries including technology, marketing, e-commerce, and business services.
My core services include Virtual Administrative Assistance such as email management, scheduling, document organization, CRM updates, and general business support. I also provide Data Entry and Data Management services with high accuracy using Excel and Google Sheets, ensuring clean, organized, and reliable records for business operations.
In addition, I offer Customer Support services, handling client communication, email responses, follow-ups, ticket management, and maintaining professional communication standards to ensure excellent customer experience.
I am also an experienced SEO Content Writer, creating high-quality, keyword-optimized articles, blog posts, and web content designed to improve search rankings, drive traffic, and engage target audiences across different niches including tech, marketing, business, and e-commerce.
Beyond this, I provide WordPress Website Management, including content uploading, formatting, basic on-page SEO, and website updates, as well as Shopify store content support such as product descriptions and content updates.
My services also include Online Research and Lead Generation, Canva design for simple marketing visuals and social media content, and AI-assisted content creation using tools like ChatGPT, Google Gemini, and Claude to improve speed, efficiency, and content quality while maintaining a human touch.
Previously, I worked as a Software Marketing Executive, where I gained strong experience in CRM systems, digital marketing, customer engagement, and conversion-focused communication. I have also worked extensively as a freelance professional on platforms such as Upwork, Freelancer, and Guru, delivering consistent results in both administrative and content-related roles.
I am highly reliable, detail-oriented, and comfortable working independently in remote environments. My focus is always on delivering high-quality work, meeting deadlines, and helping clients run their operations smoothly and efficiently.
I am a highly experienced Virtual Assistant, Customer Support Professional, SEO Content Writer, and Digital Operations Specialist with over 10 years of experience supporting international clients across multiple industries including technology, marketing, e-commerce, and business services.
My core services include Virtual Administrative Assistance such as email management, scheduling, document organization, CRM updates, and general business support. I also provide Data Entry and Data Management services with high accuracy using Excel and Google Sheets, ensuring clean, organized, and reliable records for business operations.
In addition, I offer Customer Support services, handling client communication, email responses, follow-ups, ticket management, and maintaining professional communication standards to ensure excellent customer experience.
I am also an experienced SEO Content Writer, creating high-quality, keyword-optimized articles, blog posts, and web content designed to improve search rankings, drive traffic, and engage target audiences across different niches including tech, marketing, business, and e-commerce.
Beyond this, I provide WordPress Website Management, including content uploading, formatting, basic on-page SEO, and website updates, as well as Shopify store content support such as product descriptions and content updates.
My services also include Online Research and Lead Generation, Canva design for simple marketing visuals and social media content, and AI-assisted content creation using tools like ChatGPT, Google Gemini, and Claude to improve speed, efficiency, and content quality while maintaining a human touch.
Previously, I worked as a Software Marketing Executive, where I gained strong experience in CRM systems, digital marketing, customer engagement, and conversion-focused communication. I have also worked extensively as a freelance professional on platforms such as Upwork, Freelancer, and Guru, delivering consistent results in both administrative and content-related roles.
I am highly reliable, detail-oriented, and comfortable working independently in remote environments. My focus is always on delivering high-quality work, meeting deadlines, and helping clients run their operations smoothly and efficiently.
Working hours
- Monday:08h00 To 16h00
- Tuesday:08h00 To 16h00
- Wednesday:08h00 To 16h00
- Thursday:08h00 To 16h00
- Friday:08h00 To 16h00
- Saturday:08h00 To 16h00
- Sunday:Not available
Provide virtual administrative support including data entry, email management,
and document organization
• Conduct in-depth online research, lead generation, and contact list building using
LinkedIn and other platforms
• Manage and update data in Google Sheets and Excel for tracking leads, reports,
and operational workflows
• Create and edit content using Canva, including social media posts and marketing
materials
• Upload and manage website content on WordPress and Wix platforms
• Handle client communication, follow-ups, and inbox organization across Gmail
and Outlook
• Perform data validation and quality checks to ensure accuracy and consistency
• Support CRM data entry and maintenance for client sales and marketing
processes.
and document organization
• Conduct in-depth online research, lead generation, and contact list building using
LinkedIn and other platforms
• Manage and update data in Google Sheets and Excel for tracking leads, reports,
and operational workflows
• Create and edit content using Canva, including social media posts and marketing
materials
• Upload and manage website content on WordPress and Wix platforms
• Handle client communication, follow-ups, and inbox organization across Gmail
and Outlook
• Perform data validation and quality checks to ensure accuracy and consistency
• Support CRM data entry and maintenance for client sales and marketing
processes.
Planted and maintained trees and flowers to support environmental sustainability
and landscape development
• Prepared land for development by clearing vegetation and managing site
readiness
• Managed floriculture activities including plant replacement, pruning, and
arrangement
• Conducted nursery operations including plant propagation and maintenance
• Developed strong attention to detail, consistency, and task discipline in a
structured work environment
and landscape development
• Prepared land for development by clearing vegetation and managing site
readiness
• Managed floriculture activities including plant replacement, pruning, and
arrangement
• Conducted nursery operations including plant propagation and maintenance
• Developed strong attention to detail, consistency, and task discipline in a
structured work environment
I supported business operations by providing comprehensive administrative assistance that improved efficiency and client satisfaction. My role required a blend of organizational, technical, and customer-facing skills.
Key Contributions:
+ Managed calendars, scheduled client and team appointments, and ensured smooth communication flow across departments.
+ Operated and adapted quickly to new office technologies, improving productivity and keeping workflows up to date.
+ Handled email correspondence, contracts, and invoices with accuracy, ensuring timely routing and approvals.
+ Maintained and updated databases, guaranteeing reliable information management for decision-making.
+ Reviewed team documents for accuracy and professionalism, helping maintain the company’s high standards.
Value delivered:
Enabled management to focus on growth strategies by taking ownership of day-to-day tasks, resulting in smoother operations and improved client satisfaction.
Key Contributions:
+ Managed calendars, scheduled client and team appointments, and ensured smooth communication flow across departments.
+ Operated and adapted quickly to new office technologies, improving productivity and keeping workflows up to date.
+ Handled email correspondence, contracts, and invoices with accuracy, ensuring timely routing and approvals.
+ Maintained and updated databases, guaranteeing reliable information management for decision-making.
+ Reviewed team documents for accuracy and professionalism, helping maintain the company’s high standards.
Value delivered:
Enabled management to focus on growth strategies by taking ownership of day-to-day tasks, resulting in smoother operations and improved client satisfaction.
Freelance Consultant – Operations & Translation Services. | Remote (Guru, Freelancer, Lime Exchange)
Delivered virtual administrative support, data entry, and research services
• Produced SEO-optimized content, academic writing, and website materials
• Managed WordPress websites including setup, customization, and maintenance
• Conducted market research and created structured analytical reports
• Performed data organization and reporting using Excel
• Handled bilingual documentation, cross-cultural customer support, and local market adaptations for global clients.
• Translated and localized content (English ↔ Swahili)
• Proofread and edited documents for clarity and accuracy
Delivered virtual administrative support, data entry, and research services
• Produced SEO-optimized content, academic writing, and website materials
• Managed WordPress websites including setup, customization, and maintenance
• Conducted market research and created structured analytical reports
• Performed data organization and reporting using Excel
• Handled bilingual documentation, cross-cultural customer support, and local market adaptations for global clients.
• Translated and localized content (English ↔ Swahili)
• Proofread and edited documents for clarity and accuracy
• Entered and managed customer data in Salesforce CRM
• Conducted market research on Australian beauty products
• Assisted in planning marketing schedules and campaign distribution
• Conducted market research on Australian beauty products
• Assisted in planning marketing schedules and campaign distribution
• Sold CRM, LMS, HR systems, and web solutions to B2B and B2C clients
• Conducted product demonstrations and client training sessions
• Generated leads through cold calling, networking, and referrals
• Drafted proposals, negotiated contracts, and closed sales deals
• Awarded Best Employee of the Year (2009) for performance
• Conducted product demonstrations and client training sessions
• Generated leads through cold calling, networking, and referrals
• Drafted proposals, negotiated contracts, and closed sales deals
• Awarded Best Employee of the Year (2009) for performance
I acquired a diploma in Bible Studies.
I acquired a certificate in typing and today I can type over 50 wpm with 100% accuracy. I can also teach people how to type extremely fast and accurately.
Acquired a diploma in Information Technology.
- Expert Author Certificate 25/06/2012
![Expert Author Certificate]()
I received an expert author certificate from Ezine articles.
- 🇬🇧 English
- 🇹🇿 Swahili
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