Dennis chinasa sonia

I am a customer professional with 5 years of experience in customer service, support, Since 2021, I have handled customer inquiries across multiple platforms including email, chat, and phone, ensuring timely resolution and a positive customer experience.
My responsibilities include reviewing CRM and workflow systems. I have experience managing key service metrics such as Customer Satisfaction (CSAT), Service Level Agreements (SLA), and First Contact Resolution (FCR), ensuring consistent service quality.
I have a strong communication, problem-solving, and attention to detail skills, which enable me to understand customer needs, provide clear solutions, and maintain professional in all interactions. I have also contributed to improving workflows, documenting processes, and supporting team operations to enhance overall performance and customer satisfaction.