Di Di Somma

I’m a reliable, organised Virtual Assistant with a mixed background in admin, customer service, property support, teaching, creative work and managing my own freelance projects. I like keeping things running smoothly and taking tasks off people’s plates so they can get on with what they actually need to be doing.
Here’s what I can help with:
Admin & Organisation
Inbox management
Calendar planning, scheduling and reminders
Data entry and database updates
Document creation, proofreading and formatting
Basic research
Creating task boards/lists (Trello, etc.)
File organisation and digital clean-ups
Customer Service Support
Handling customer enquiries (email, chat or phone)
Problem-solving and following up on issues
Writing clear, friendly responses
Managing customer updates and communication logs
Property & Housing Support
Experience with tenancy handovers, inventories, check-ins/outs
Coordinating access, key arrangements and appointments
Reporting issues clearly and accurately
Communicating with tenants, landlords or housing associations
Creative & Miscellaneous Support
Social media posts
Basic content help (nothing too fancy, but clean and presentable)
Assisting musicians/artists with organisation and small admin tasks
Transcription
Light proofreading/editing
Why Work With Me
I’m straightforward, calm under pressure and quick to pick things up. I don’t need hand-holding — give me the task, and I’ll handle it. I communicate clearly, keep you updated, and make sure things get done properly.