Donna Smith

I'm a Technology Systems Strategist with a focus on Business Systems Reliability.
Your Tech should be delivering every lead, every email, every sale it's supposed to.
When it isn’t, you usually can’t tell – until the damage is done - I make sure your business systems are actually working.

I strategize, advise, build, tune-up & repair your business technology toolsservices to make it a complete system that works for you 24x7.
I create your Connected-System to save you time and money.
Via the skillssolutions I bring to you, Tech becomes your Partner centered around how you workworkflows & how you serve your clients.
Your tools are Setup correctly, economically & rules-compliant so you don't miss sales, leads and communications 24x7.
Many Tech Specialists focus on 1 topic or tool, instead I focus on the system as a whole – especially automations, integrations, email deliverability.

I am services and tools agnostic - I work with what you have (& where you want to go), whether it's an all-in-one platform OR set of individual tools - I setup your System so it is optimized, rules compliant, on-going expenses minimized with automations to save you time.
I get all your tools to "talk together".

My expertise includes:
- Email deliverability & domain authentication
- DNS configuration & branded email infrastructure
- CRM setup & workflow integration
- Automation Integrations debugging & connected systems reliability
- Hidden revenue leak & operational reliability analysis
- Scope & solutions are approached from the whole system view - to identify the optimal solution that fits your needs
- Client processes documentation to support all work performed
- Clear communications, so the you understand the what, why & impacts of problems found to solutions implemented

I support my clients by considering your needs & expectations - every engagement starts with clarity — on your problem, your tools, and what a real solution looks like for your specific situation.

The skills and tech experience I bring to my clients are supported by 15 years systems & software engineering at Intel & Medtronic.

If you have any type of tech-dependent servicesplatforms where if 1 or more functions stopped working and you'd lose business before you could act - I can help.