Emmanuel Fares

In customer care service I do:
· Answering customer questions via phone, email, live chat, or social media regarding products, services, policies, or account details
· Providing accurate information and resolving issues in a timely and efficient manner.
· Addressing and resolving customer complaints or concerns in a professional and empathetic manner.
· Ensuring customer satisfaction by following up on unresolved issues.
· Ensuring customer requests are handled accurately and promptly.
· Updating customer information in company databases and systems.
· Keeping up-to-date with the company’s offerings and updates to provide accurate information.
· Assisting customers with account-related issues, such as account creation, billing inquiries, and payment issues.
· Ensuring customers' data is updated accurately in the system and maintaining confidentiality.
· Helping customers with account modifications, such as changing contact details.
· Building strong relationships with customers through positive interactions and personalized service.
· Coordinating with other departments (such as sales, technical support, and management) to resolve customer issues or provide necessary information.
· Achieving or exceeding set performance targets, such as response times, customer satisfaction scores, and issue resolution times.
· Maintaining a professional, courteous, and helpful tone during all customer interactions.
· Providing reports on customer feedback, recurring issues, and service.
In Graphics design I do:
Marketing & Advertising,