Eunice Dheka

Hi there, I'm Eunice!

I am passionate about helping people, solving problems, and creating positive experiences that make customers feel heard, valued, and genuinely cared for.

With experience across customer service, client success, executive assistance, recruitment, and operations, I have supported global teams in BPO, healthcare, education, the creator economy, and other remote service industries.

I bring a caring, approachable, and proactive attitude to every interaction, along with the ability to adapt quickly, manage high-volume workloads, and deliver reliable support.

Throughout my career, I have developed strong skills in:

- Managing high volumes of inbound and outbound calls while maintaining a professional, friendly approach.
- Resolving customer inquiries and complaints through email, tickets, live chat, and review platforms.
- Using CRM and support tools, including Zendesk, LiveAgent, and Magento, to manage customer interactions and maintain accurate records.
- Creating customer service scripts, templates, and macros that improved response efficiency by 30%.
- Supporting customer satisfaction through personalized communication, active listening, and timely follow-ups.
- Managing multiple priorities while maintaining accuracy, empathy, and attention to detail.

I bring a genuine desire to make people's days easier, a willingness to go the extra mile, and a strong commitment to helping both customers and colleagues succeed. I understand that every interaction is an opportunity to build trust, strengthen relationships, and create a positive impression of your company.

I would love the opportunity to contribute my skills, enthusiasm, and caring approach to your team. I am eager to continue learning, grow with a supportive team, and make a meaningful contribution to your customer experience goals.

Please let me know if there's anything else I can do to make your desires a reality :)