Certified Medical Virtual Assistant with experience in patient support, healthcare customer service, and administrative operations. Proficient in appointment scheduling, patient intake, insurance verification, and EMR/EHR documentation while ensuring HIPAA compliance and data privacy. Demonstrates strong communication, active listening, and de-escalation skills in handling high- volume patient interactions. Detail-oriented with proven ability to maintain accurate medical records, coordinate care, and support clinical workflows. Adept at using CRM systems and healthcare tools to improve efficiency, patient satisfaction, and overall care delivery.