A trusted professional, rigorous and passionate about human relations, I provide you with a solid double expertise to propel the efficiency of your company. With a rich background of 7 years of cumulative experience, including 5 years dedicated exclusively to the excellence of customer service and 2 years of specialization in administrative management, I position myself as the central pivot of your daily organization. My goal is simple: to free you from time-consuming tasks that clutter your agenda, while guaranteeing your customers an impeccable experience. In an increasingly competitive market, administrative responsiveness and customer satisfaction are no longer options, they are the pillars of your growth. This is precisely where I come in. Over the course of my career, I've developed a rare agility that allows me to instantly switch from a pure management task (like invoicing or data entry) to a complex customer support situation requiring empathy, diplomacy, and a great sense of negotiation. I don't just answer the phone or file files; I create fluid organizational systems, defuse conflicts, and turn every interaction into a loyalty opportunity for your brand. Whether you are a busy entrepreneur, a growing SME or an established company looking to restructure your secretariat, I quickly integrate into your team. Autonomous, proactive and with excellent written and oral communication, I take charge of your existing tools or help you implement better solutions to optimize your workflow.