I am Raïssa, your virtual assistant specialized in customer management, relationship and support.
I support you in the optimization of their administrative tasks and the efficient management of your customer relationship, in order to allow you to fully concentrate on your core business.
I take on a wide range of assignments, including:
* Customer Service
* Data collection and processing
* Agenda management and appointment organization
* Management and reception of telephone calls
* Daily administrative management
* Management and follow-up of files
* Processing and management of mail (physical and electronic)
* Invoice management
* Customer relationship management and follow-up of professional customers
* Management and updating of customer files
* Follow-up of professional client files
* Management and processing of customer complaints
* Word processing and document formatting
* Email management

Rigorous, organized and customer satisfaction-oriented, I provide you with reliable, professional and personalized support, adapted to your needs and objectives.