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Presentation
Imraan Grace is a seasoned Application Support and Database Development Specialist with over 20 years of comprehensive experience in technical support environments. He possesses advanced proficiency in industry-standard helpdesk and ticketing systems, demonstrating a strong ability to manage, document, and resolve complex incidents with precision and clarity. Imraan is highly articulate and known for his meticulous approach to call updates, case documentation, and proactive customer communication.
Throughout his career, he has established a proven track record of delivering exceptional customer service, maintaining high satisfaction ratings, and fostering trust through consistent follow-through and transparent status reporting. His broad technical expertise, combined with his dedication to service excellence and operational reliability, enables him to support diverse business environments effectively while contributing to continuous improvement in support processes and customer experience.
Throughout his career, he has established a proven track record of delivering exceptional customer service, maintaining high satisfaction ratings, and fostering trust through consistent follow-through and transparent status reporting. His broad technical expertise, combined with his dedication to service excellence and operational reliability, enables him to support diverse business environments effectively while contributing to continuous improvement in support processes and customer experience.
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Offered services
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Background
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Oracle PL/SQL Developer Certified Associate
Oracle PL/SQL Developer Certified Associate with strong skills in writing, optimizing, and debugging PL/SQL code. Experienced in creating stored procedures, functions, triggers, and packages, and ensuring efficient, secure data manipulation within Oracle database environments.
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Oracle Database 11g Administrator Certified Professional
Oracle 11g OCP-certified database specialist with strong expertise in advanced administration, performance tuning, backup and recovery, and security management. Skilled in maintaining high-availability environments and optimizing database performance to support mission-critical operations.
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Oracle Database 11g Administrator Certified Associate
Oracle 11g OCA-certified professional with solid experience in database installation, configuration, backup and recovery, performance tuning, and security management. Strong understanding of Oracle architecture, SQL, and PL/SQL, with a focus on maintaining stable, secure, and efficient database environments.
🇬🇧English
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Working hours
Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday ▪ Today
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday
Closed
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