Jaanvi Pathak

Customer support professional with over two years of experience across chat, email and reservations in high-volume environments. Resolved around 160 escalated cases a day within quality, accuracy and TAT targets, and was recognised for zero shrinkage at Zomato. Earned the highest incentive on the team at Oberoi Contact Centre for generating the most reservations. Skilled in root-cause analysis, resolving complex cases and coordinating with internal teams. BSc Biotechnology (Hons.) graduate, currently pursuing a Master’s in Food Security and Quality Management.