Jacques Aimé AKAMESSA SOUMAN

Hello,
I am a customer service professional with a passion for customer relations and communication. With a background in call centers and customer support, I am comfortable handling calls, emails, and chats, while ensuring that I provide a quality customer experience. Organized, attentive and results-oriented, I master several professional tools such as Zendesk, Gorgias, Zoho, Salesforce, ClickUp as well as the Microsoft Office suite. Bilingual in French and with an intermediate level in English, I am able to accompany customers with professionalism, resolve their concerns and contribute to their satisfaction while achieving the objectives set by the company.