Jasmin Abd el Malak

Managed daily store operations, ensuring smooth workflow, excellent customer service, and efficient team coordination.

Key responsibilities included:
• Supervising and training staff
• Handling customer inquiries and resolving complaints
• Managing cash flow, payments, and financial reporting
• Overseeing inventory management and stock control
• Scheduling shifts and organizing daily operations
• Maintaining accurate records and administrative documentation

This role strengthened my leadership, organization, multitasking, and problem-solving skills - all highly transferable to remote customer support and virtual assistant roles.

Worked in front office operations, serving as the first point of contact for guests and ensuring a professional and welcoming experience.

Responsibilities included:
• Handling guest inquiries in person, by phone, and via email
• Managing bookings, reservations, and scheduling
• Processing payments and maintaining accurate records
• Resolving complaints and finding fast, effective solutions
• Coordinating with housekeeping and management teams
• Maintaining organized documentation and administrative tasks

This role strengthened my communication skills, problem-solving abilities, multitasking, and attention to detail - all of which are directly transferable to customer support and virtual assistant roles.

Worked as a Senior Customer Support Experience Specialist, providing customer support in both German and English via Zendesk.

Handled complex customer inquiries related to payments, account verification (KYC), and fraud prevention, working closely with the Payments, Fraud, and KYC departments to ensure secure and compliant account management.

Responsibilities included:
• Managing customer tickets efficiently through Zendesk
• Resolving payment-related issues and transaction queries
• Assisting with identity verification and compliance procedures
• Supporting fraud investigations by gathering and reviewing customer information
• Maintaining clear internal communication across departments
• Contributing to the development and improvement of the German-language chatbot by structuring responses and optimizing customer flows

Focused on delivering professional, empathetic, and solution-oriented customer experiences while maintaining security and compliance standards.

Worked as a Spa Receptionist, serving as the primary point of contact for clients and ensuring a professional, welcoming, and organized front desk environment.

Key responsibilities included:
• Managing appointments, bookings, and scheduling systems
• Handling phone and email inquiries
• Processing payments and maintaining accurate records
• Coordinating with therapists and staff to ensure smooth daily operations
• Resolving client concerns professionally and efficiently
• Maintaining organized documentation and administrative support tasks

This role strengthened my communication skills, time management, multitasking ability, and attention to detail - all highly transferable to customer support and virtual assistant positions.