Digital Support and Moderation Specialist. 7 years of experience. Focus on Russian-speaking projects only.

I have a solid background in customer service and digital operations. I specialize exclusively in managing and supporting Russian-speaking audiences and communities. My 7 years of experience in the digital space allow me to handle complex tasks with high accuracy and minimal supervision.

My communication skills were tested in high-pressure automotive sales (Auto-Haus). This experience taught me how to stay professional, calm, and empathetic even with the most difficult or aggressive customers. I understand how to represent a brand and maintain a positive atmosphere under stress.

For the last 3 years, I have focused on moderating Telegram communities and providing direct user support. I have a sharp eye for identifying spam, scams, and bot attacks. I am fully proficient in Bitrix24 and CRM logic, and I clearly understand the importance of meeting strict response times (SLA) and quality metrics.

In my work, I use AI tools like Google AI Studio to speed up research and fact-checking. However, I never use robotic or automated replies. I handle all final communication myself to ensure that every answer is human, clear, and actually helpful to the user. My background in music production also gives me extra insight into digital content and copyright issues.

I am a self-organized specialist based in Belarus, with a stable home office setup and a reliable internet connection. I am looking for a long-term remote partnership where I can take full responsibility for your user communication and content safety. Ready to start work immediately.