I provide professional Customer Support & Client Services with a strong focus on clear communication, efficiency, and problem resolution.

With experience as a Senior Customer Support Specialist, I have handled customer inquiries in both German and English using Zendesk, supporting clients with account-related issues, payments, verification (KYC), and fraud-related concerns.

I understand the importance of security, compliance, and customer satisfaction - especially in fast-paced and high-responsibility environments.

My support services include:

• Email and chat support (German & English)
• Ticket management and organization
• Payment and billing issue resolution
• KYC and account verification assistance
• Fraud-related inquiry handling support
• Complaint resolution with empathy and professionalism
• Customer follow-ups and case documentation
• Internal coordination with payments, risk, or operations teams

I focus on delivering solution-oriented, empathetic, and structured communication while maintaining accuracy and compliance standards. My background in hospitality and store management has also strengthened my ability to stay calm under pressure and manage multiple tasks efficiently.