Detail-oriented Virtual Assistant with over 6 years of experience in customer support, back-office operations, and financial services. Experienced in reputation management support with cross-training in Trustpilot Trust & Safety, Better Business Bureau (BBB), and CPRA compliance.
Skilled in service recovery, complaint handling, and customer issue resolution, with experience turning negative feedback into structured resolution outcomes. Proficient in Root Cause Analysis (RCA), issue categorization, and tracking operational trends using Google Sheets to support SLA compliance and customer satisfaction (CSAT).