Jenna Rabemahatsara

Virtual administrative and customer relations assistant, I support companies and entrepreneurs in administrative management and customer follow-up, with rigor, professionalism and sense of service.

My expertise is based on a solid experience of 8 years in the airline sector, including 6 years as a team supervisor and 2 years as a customer advisor. I have evolved in a demanding, structured environment subject to high standards of quality, responsiveness and compliance.

This experience allows me to provide my clients with:

A reliable and structured administrative organization

Professional management of emails, folders and follow-ups

A fluid, reassuring and satisfaction-oriented customer relationship

Excellent management of priorities and sensitive situations

Clear, calm and effective communication

Accustomed to working under pressure and respecting strict procedures, I have developed great rigor, excellent stress management and a strong sense of customer service.

My background in team supervision has also allowed me to strengthen:

My sense of responsibility

My ability to anticipate

My operational leadership

My autonomy and reliability

Today, I act as a real extension of your business, with the aim of securing your organization and offering your customers a professional, fluid and qualitative experience.