Joycie Mae Dela Cruz

I provide reliable and results-driven support in customer service, administrative tasks, and social media management. With experience in the BPO industry and working with clients remotely, I focus on delivering quality work while helping businesses stay organized and grow their online presence.
I handle customer inquiries through chat, email, or calls, ensuring timely responses, problem resolution, and a positive customer experience.
I assist with data entry, scheduling, email management, file organization, and other day-to-day tasks to help keep operations running smoothly and efficiently.
I create and schedule content, design simple graphics using Canva, manage accounts, and engage with audiences to build brand visibility and consistency online.
I am detail-oriented, organized, and committed to meeting deadlines. My goal is to support businesses by taking on tasks that allow them to focus on growth while I ensure everything behind the scenes runs efficiently.