Proactive IT Desktop Engineer with hands-on experience in troubleshooting hardware, software, and network issues. Skilled in providing technical support, configuring systems, and ensuring smooth daily operations. Strong ability to communicate technical solutions to non-technical users while maintaining high customer satisfaction.

An adaptable IT Administrator and Network Engineer with hands-on experience in managing enterprise networks, system administration, and IT infrastructure. Skilled in configuring and maintaining routers, switches, firewalls, and VPNs, as well as administering Windows and Linux servers, Active Directory, DNS, and DHCP. Proficient in cloud platforms such as Microsoft Azure and Office 365, with expertise in backup solutions, system monitoring, and virtualization technologies like VMware and Hyper-V. Adept at diagnosing and resolving complex network issues, optimizing system performance, and implementing security best practices to safeguard business operations. Strong communicator with the ability to explain technical concepts to non-technical users, create clear documentation, and collaborate with cross-functional teams to deliver reliable and secure IT services.

Helped customers by diagnosing and fixing technical issues they faced through phone, email, and chat. Managed databases, including SQL and relational databases such as MySQL and PostgreSQL, ensuring data integrity and performance. Collaborated with cross-functional teams to identify and address security vulnerabilities, ensuring compliance with industry standards and regulations. Assisted users with software and hardware problems, troubleshooting and guiding them through solutions in a clear and patient manner.