Keila Ramírez
Guatemala City, Guatemala
Keila Ramírez
Systems Analyst | HelpDesk & Technical Support
Category : Computer assistances
IT professional with over 5 years of experience in technical support and IT infrastructure management. Specialized in resolving level 1 and 2 incidents, ticket management with SLA compliance, and user support in corporate environments. Experience in troubleshooting hardware, software, networks, and Windows/Linux operating systems. Management of Active Directory, ERP, ManageEngine ServiceDesk, ServiceNow, TeamViewer, and AnyDesk
Working hours
- Monday:08h00 To 18h00
- Tuesday:08h00 To 18h00
- Wednesday:08h00 To 18h00
- Thursday:08h00 To 18h00
- Friday:08h00 To 18h00
- Saturday:Not available
- Sunday:Not available
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