Ma Emie Pearl Tuazon

I’m Mae, a highly motivated Customer Support Specialist with over 4 years of experience in delivering excellent service across multiple industries. I specialize in handling customer concerns, dispute resolution, and account support via phone, chat, and email. I have worked with international clients and handled global accounts, including PayPal and Cover-More (Australia). My expertise includes: • Managing insurance claims and policy inquiries • Dispute and fraud resolution • Email, chat, and voice support • Travel insurance sales and customer guidance • Frontline service and POS systems (F&B industry) My strong communication skills in both English and Filipino, attention to detail, and ability to multitask under pressure allow me to provide efficient and empathetic customer service. I'm tech-savvy, quick to adapt to new tools, and I thrive in fast-paced, remote environments. If you need a reliable support professional to represent your brand and take care of your clients, let’s connect!