Manoj Varma Rudraraju

IT Service Management professional with experience at Tata Consultancy Services (TCS), specializing
in enterprise service desk operations, incident lifecycle management, SLA governance, technical
support, escalation coordination, and shift operations. Experienced in managing ticket queues,
prioritizing business-critical incidents, coordinating with cross-functional resolver teams, and
maintaining effective stakeholder communication. Proficient in enterprise ticketing platforms,
operational reporting, knowledge documentation, and performance monitoring. Recognized for shift
leadership, team coordination, and a structured approach to service delivery and continuous
improvement.