I am a Senior Systems Administrator and IT Professional with over 10 years of experience managing infrastructure, cloud environments, and providing L2/L3 support for global enterprises. My background includes hands-on experience as an AWS Data Center Technician , where I directly managed the physical infrastructure supporting Amazon's global cloud services. My expertise covers Windows Server and Active Directory administration, Microsoft 365, VMware, and network management including firewalls and VPNs. I specialize in optimizing IT operations by automating workflows using PowerShell and AI agents , which significantly reduces deployment times and minimizes human error. Additionally, I am highly proficient in utilizing ServiceNow for incident management to strictly meet SLAs in high-demand environments. Having worked with industry leaders like Amazon Web Services, NCR Voyix, Amgen, PepsiCo, and Thomson Reuters, I bring a strong corporate standard to my independent work. I support my B2B clients by providing rapid, autonomous resolution to hardware, software, and cloud infrastructure issues. With full professional proficiency in English and native Spanish, I deliver end-to-end remote IT administration and strategic solutions so companies can scale their operations securely.