Maxwell Divine

Most e-commerce brands focus on getting new customers but ignore the goldmine sitting in their existing customer base.

Here's what I see constantly:
→ One-time buyers who never come back
→ Abandoned carts with zero follow-up automation
→ Customer data scattered across Shopify, email, and spreadsheets
→ Manual processes that should take 2 minutes, not 2 hours

I build the automation infrastructure that turns one-time buyers into repeat customers.

What I do:
• Post-purchase automation sequences (email, SMS, loyalty)
• Abandoned cart recovery systems (multi-channel, personalized)
• Customer journey mapping and automation (first purchase → VIP customer)
• E-commerce CRM setup and integration (Klaviyo, HubSpot, GoHighLevel)
• Order fulfillment automation (reduce manual data entry by 90%+)

Recent results:
→ Built automated post-purchase system for skincare brand → 31% increase in repeat purchases within 90 days
→ Created abandoned cart sequence for furniture store → recovered $47K in 60 days
→ Designed customer lifecycle automation for supplement brand → reduced manual work 18 hours/week

My approach:
1. Deep-dive audit of your current customer journey
2. Identify automation opportunities with ROI projections
3. Build custom workflows that integrate your existing tools
4. Train your team on the new systems
5. Optimize based on performance data

If you're doing $500K+ in annual revenue and want to increase repeat purchases without spending more on ads, let's talk.

DM me "AUDIT" for a free 30-minute customer journey assessment.