Top Skills
IT Project & Program Management
Financial Software
Maintenance and Repair
mezgebu Addisu
system analyst at Oromia Science and Technology Authority
Ambo, Oromia Region, Ethiopia
Experience
Oromia Science and Technology Authority
System Analyst
June 2024 - Present (2 years 1 month)
Addis Ababa, Ethiopia
Prepare BRS and SRS documents for the software project. product owner onagile development system Design
West shewa zone finance
Network Administrator
- January 2025
West Shewa Zone Finance Office
5 years 8 months
System Administrator
August 2019 - March 2024 (4 years 8 months)
Managed Linux/Windows server infrastructure, ensuring 99%+ systemavailability. Administered user accounts, access control, and security policiesacross multiple departments. Planned and executed disaster recovery anddata backup strategies. Monitored network performance, diagnosed faults, andimplemented corrective measures.
Information Technology Lead
August 2018 - July 2019 (1 year)
Led IT team operations and supervised junior technicians. Coordinated ITprojects and ensured the timely delivery of technical services. Served asliaison between management and technical staff on IT strategy.
West Shewa Zone Finance
Information Technology Lead
August 2015 - July 2018 (3 years)
Led a team of IT staff providing day-to-day technical support and maintenanceservices to all departments. Served as the primary escalation point for usersupport requests, resolving complex hardware, software, and connectivityissues. Developed and maintained preventive maintenance schedules for
all IT equipment across the organization. Conducted regular user trainingsessions on software applications, IT security, and best practices. CoordinatedIT procurement, asset management, and inventory tracking.
Ho/Gu/Wollega, West Arsi & West Shewa Zone Finance Offices
Information Technology Specialist
January 2010 - August 2015 (5 years 8 months)
Delivered first- and second-line technical support to hundreds of end-users across multiple Zone Finance offices. Diagnosed and resolvedhardware failures, software errors, network connectivity issues, andperipheral malfunctions. Managed data backup procedures and ensuredsafe, recoverable data storage across all offices. Installed, configured, andmaintained workstations, printers, and peripheral devices. Trained non-technical staff on financial software applications, email systems, and ITsecurity awareness. Documented support tickets, resolutions, and recurringissues to build institutional IT knowledge base. Supported system upgradesand migrations with minimal disruption to office operations.
Education
Ambo University
Master's Degree, Computer Science · (November 2022 - June 2025)
Jimma University
Bachelors in , Computer Science · (September 2007 - June 2010)
Ambo University
Bachelor of Computer Science
Jimma University
Bachelor of Computer Science