Business Transformation and Innovation professional with over 10 years of experience within the World Food Programme, leading complex, technology-enabled initiatives across humanitarian operations. Proven track record in delivering end-to-end transformation projects, from problem identification and data analysis to solution design, implementation, and performance monitoring.
Acted as a strategic advisor to senior leadership on operational models, delivery mechanisms, and process optimization, supporting decision-making in high-risk and resource-constrained environments. Extensive experience in designing and implementing digital assistance solutions, improving efficiency, accountability, and scalability of operations reaching up to 2.5 million households.
Combines strong analytical capabilities with hands-on project delivery, including stakeholder alignment, cross-functional coordination, and change management. Experienced in developing business cases, operational models, and data-driven recommendations, with a focus on innovation, continuous improvement, and measurable impact.
Certified Project Management Professional (PMP®) with strong expertise in project and risk management, business continuity planning, and process optimization. Successfully designed and implemented enterprise-level digital platforms for beneficiary management and distribution, strengthened data protection and access control mechanisms, and provided strategic advice to senior management on delivery modality selection based on contextual, market, and programmatic analysis.
Demonstrated ability to translate operational needs into scalable technical solutions that improve efficiency, accountability, and beneficiary outcomes. Brings deep technical expertise across IT infrastructure, telecommunications, cybersecurity, systems integration, and data analytics, combined with hands-on leadership of multidisciplinary teams. Experienced in IT and telecom planning, budgeting, procurement, vendor management, and inter-agency coordination, including in emergency response and business continuity scenarios. Strong background in capacity building, having led country and regional trainings for staff, partners, retailers, and government counterparts.
Holds two master’s degrees in Information Systems Security and Procurement, Logistics and Supply Chain Management, complemented by extensive professional certifications in project management, IT service management, and humanitarian programming. Fluent in Arabic and English, with working knowledge of Spanish. Recognized for integrity, accountability, and results-driven leadership, with a consistent focus on humanitarian principles, data protection, and inclusive, ethical assistance delivery.