Directed the development and execution of an annual operating budget and IT strategy, ensuring all financial targets were met while negotiating Service Level Agreements (SLAs) with external technology vendors
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Implemented an online examinations registration system used by all schools (5000 plus) in Malawi which has reduced registration costs by 80%.
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Implemented an online payment gateway allowing payment of examination fees online, eliminating fraud and hoarding of fees by schools which was prevalent in the past.
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Implemented an online examination results portal providing real-time access to results upon release. This reduced operational costs by more than 80% and turnaround time for results access by 2%.
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Configured the corporate email service, initially using the Zimbra Collaboration Suite and later migrated to Microsoft 365 platform
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Upgraded internet upstream bandwidth from 6Mbps to 20 Mbps
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Configured VPN connectivity between Head office and Lilongwe and Mzuzu regional offices facilitating secure high speed inter office communication using IP Phones
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Developed the ICT policy and ICT Strategy for MANEB aligned with the 2022-2025 Strategic plan.

Managed Quality of Service (QoS) and performance metrics for the Government Wide Area Network (GWAN), ensuring high availability
of distributed TCP/IP and telecom-grade solutions.
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Researched and evaluated emerging technologies to define national Technical Standards, ensuring all infrastructure conversions aligned with secure, scalable telecommunications policies
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Designed and implemented a comprehensive Network Operations Centre (NOC) system (based on Nagios) to monitor network infrastructure.

Infrastructure Design: Led the technical design and implementation of ICT frameworks for national traffic monitoring, focusing on data integration between regional hubs and central databases.
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Weighbridge & Enforcement Systems: Spearheaded the ICT component for the Malawi Traffic Information System (MALTIS), specifically ensuring real-time data synchronization for Axle Load Control and vehicle enforcement modules.
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System Connectivity: Designed and managed secure VPN and WAN connectivity for roadside enforcement stations, ensuring 99.9% uptime for critical traffic and weigh-station data transmission across the national network.
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Technical Specifications: Authored technical requirements and Tender Documents for the procurement of high-precision hardware and software used in automated traffic and vehicle weight monitoring.
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Database Management: Administered the Oracle-based central registry, ensuring data integrity for vehicle weight records and automated penalty systems.