⚡
Presentation
I'm a results driven Virtual Assistant, Lead Generation Specialist, and IT Support Professional with hands-on experience helping businesses improve their operations, generate qualified leads, and build efficient workflows. Over the past few years, I've worked on projects across B2B lead generation, appointment setting, CRM management, administrative support, customer service, email management, and technical support, supporting businesses in achieving measurable growth.
Throughout my career, I've had the opportunity to work with remote teams and contribute to projects involving prospect research, sales development, pipeline management, customer support, and business operations. One of my recent B2B lead generation projects involved researching and identifying qualified prospects based on defined criteria, maintaining organized CRM records, preparing lead reports, and presenting project outcomes to stakeholders. Working collaboratively with team members strengthened my communication, organization, and problem solving skills while reinforcing my ability to deliver quality work under deadlines.
I also completed projects in email management, where I helped organize business inboxes by creating labels and folders, setting up filters, managing subscriptions, removing unwanted emails, configuring signatures, snippets, vacation responders, and improving inbox workflows. These improvements enabled clients to spend less time managing emails and more time focusing on business priorities.
My technical background in IT Support has equipped me with practical experience in troubleshooting Windows operating systems, software installation, hardware maintenance, printer configuration, network troubleshooting, Microsoft Office Suite, Google Workspace, and user support. I enjoy solving technical challenges while providing simple, user friendly solutions that improve productivity.
Throughout my career, I've had the opportunity to work with remote teams and contribute to projects involving prospect research, sales development, pipeline management, customer support, and business operations. One of my recent B2B lead generation projects involved researching and identifying qualified prospects based on defined criteria, maintaining organized CRM records, preparing lead reports, and presenting project outcomes to stakeholders. Working collaboratively with team members strengthened my communication, organization, and problem solving skills while reinforcing my ability to deliver quality work under deadlines.
I also completed projects in email management, where I helped organize business inboxes by creating labels and folders, setting up filters, managing subscriptions, removing unwanted emails, configuring signatures, snippets, vacation responders, and improving inbox workflows. These improvements enabled clients to spend less time managing emails and more time focusing on business priorities.
My technical background in IT Support has equipped me with practical experience in troubleshooting Windows operating systems, software installation, hardware maintenance, printer configuration, network troubleshooting, Microsoft Office Suite, Google Workspace, and user support. I enjoy solving technical challenges while providing simple, user friendly solutions that improve productivity.
📋
Background
Virtual Assistant
â–ª Delivered IT support operations and customer service across email and digital support channels, ensuring timely and professional responses.
â–ª Managed and updated CRM records using HubSpot, including contact segmentation, deal pipeline tracking, and follow-up automation.
â–ª Built and deployed automated workflows in Zapier to reduce manual processes and improve operational efficiency.
â–ª Conducted targeted lead generation campaigns using Lemlist and Apollo, identifying prospects and managing outreach sequences.
â–ª Coordinated task management and project delivery using Trello and ClickUp, consistently meeting deadlines.
â–ª Created marketing emails and landing pages in HubSpot's Marketing Hub; managed support tickets through the Service Hub.
â–ª Collaborated on simulated real-world client projects, reinforcing teamwork, communication, and problem-solving skills.
â–ª Managed and updated CRM records using HubSpot, including contact segmentation, deal pipeline tracking, and follow-up automation.
â–ª Built and deployed automated workflows in Zapier to reduce manual processes and improve operational efficiency.
â–ª Conducted targeted lead generation campaigns using Lemlist and Apollo, identifying prospects and managing outreach sequences.
â–ª Coordinated task management and project delivery using Trello and ClickUp, consistently meeting deadlines.
â–ª Created marketing emails and landing pages in HubSpot's Marketing Hub; managed support tickets through the Service Hub.
â–ª Collaborated on simulated real-world client projects, reinforcing teamwork, communication, and problem-solving skills.
Data Entry & Operations Assistant
· Processed and validated 1,000+ data records per week across client and product databases catching and correcting errors before they reached the teams who depended on the data, not after.
· Ran structured audits on legacy record sets that had accumulated duplicates and incomplete contact fields over years of inconsistent entry rebuilt them into clean, usable databases that the marketing and sales teams could actually work from.
· Built bespoke tracking systems in Google Sheets and Excel using conditional formatting and data validation rules that made incorrect entry visually impossible, reducing the error rate at source rather than relying solely on downstream QA.
· Cross referenced every digital record against its physical counterpart invoices, legal agreements, source documents before CRM upload, ensuring compliance between what was on paper and what lived in the system.
· Wrote step by step data management SOPs that team members could follow independently during peak periods, so data integrity held even when experienced staff were unavailable.
· Ran structured audits on legacy record sets that had accumulated duplicates and incomplete contact fields over years of inconsistent entry rebuilt them into clean, usable databases that the marketing and sales teams could actually work from.
· Built bespoke tracking systems in Google Sheets and Excel using conditional formatting and data validation rules that made incorrect entry visually impossible, reducing the error rate at source rather than relying solely on downstream QA.
· Cross referenced every digital record against its physical counterpart invoices, legal agreements, source documents before CRM upload, ensuring compliance between what was on paper and what lived in the system.
· Wrote step by step data management SOPs that team members could follow independently during peak periods, so data integrity held even when experienced staff were unavailable.
Procurement and Property Management Agent
• Managed procurement operations and property assets to ensure efficiency, cost control, and long-term value.
• Sourced and negotiated with suppliers, processed purchase orders, and maintained strong vendor relationships to ensure quality and value for money.
• Oversaw property operations including maintenance, leasing, tenant coordination, and routine inspections for compliance and optimal asset utilization.
• Managed inventory and fixed asset records, tracked stock levels, and ensured proper asset utilization across all departments.
• Supported financial processes by reviewing invoices, monitoring budgets, and preparing reports on procurement and property performance.
• Sourced and negotiated with suppliers, processed purchase orders, and maintained strong vendor relationships to ensure quality and value for money.
• Oversaw property operations including maintenance, leasing, tenant coordination, and routine inspections for compliance and optimal asset utilization.
• Managed inventory and fixed asset records, tracked stock levels, and ensured proper asset utilization across all departments.
• Supported financial processes by reviewing invoices, monitoring budgets, and preparing reports on procurement and property performance.
IT Technician
â–ª Assisted with system upgrades, technology deployments, and configuration of printers, scanners, and office devices.
â–ª Responded promptly to support tickets; documented technical issues and solutions for future reference.
â–ª Performed data backup, recovery procedures, and basic server and network administration.
â–ª Responded promptly to support tickets; documented technical issues and solutions for future reference.
â–ª Performed data backup, recovery procedures, and basic server and network administration.
📄PDF
Digital Marketing
Throughout the program, I developed a solid understanding of how businesses build their online presence, attract qualified audiences, and convert prospects into customers through effective digital marketing techniques. The training combined both theoretical concepts and practical projects, enabling me to apply industry best practices to real-world business scenarios.
Key areas covered during the program included search engine optimization (SEO), social media marketing, content marketing, email marketing, lead generation, online advertising fundamentals, customer engagement strategies, and digital campaign planning. I also gained experience in market research, identifying target audiences, analyzing campaign performance, and creating marketing strategies aligned with business objectives.
Key areas covered during the program included search engine optimization (SEO), social media marketing, content marketing, email marketing, lead generation, online advertising fundamentals, customer engagement strategies, and digital campaign planning. I also gained experience in market research, identifying target audiences, analyzing campaign performance, and creating marketing strategies aligned with business objectives.
📄PDF
B2B Sales & Growth
I gained practical experience in identifying and researching qualified prospects, building targeted lead lists, conducting B2B market research, and supporting sales development initiatives. I worked on real world projects that involved prospect qualification, CRM management, sales reporting, and presenting findings to stakeholders, strengthening my ability to contribute to business growth through data driven outreach.
📄PDF
In-Demand IT Support
Virtual Assistance & Administration — core VA operations including calendar management, appointment setting and scheduling, email management, Airbnb and itinerary management
Customer Facing & Sales Skills — customer service excellence, technical sales, telemarketing, cold calling and warm calls, and lead generation.
Technical & Digital Operations — technical support delivery, workflow automation, project management tools, CRM, account management, and email marketing.
Customer Facing & Sales Skills — customer service excellence, technical sales, telemarketing, cold calling and warm calls, and lead generation.
Technical & Digital Operations — technical support delivery, workflow automation, project management tools, CRM, account management, and email marketing.
📄PDF
IC3 Digital Literacy Certification
The Computing Fundamentals certification provided a solid foundation in computer hardware, software, and operating systems. It covered system installation, configuration, and basic maintenance, along with troubleshooting techniques to resolve common issues. The program also introduced essential security practices and performance optimization, equipping me with practical skills to support users, manage systems, and handle everyday IT challenges effectively.
🇬🇧English
🕐
Working hours
Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday â–ª Today
Closed
⭐
Reviews
Please sign in as a customer to give your feedback
💬
No reviews yet.
Be the first to share your experience with this professional.