I am a results-driven Digital Operations and Technical Support professional based in Kigali, Rwanda . With a unique blend of training in Business and Information Technology (B.Sc. UTB) and hands-on experience, I bridge the gap between technical execution and business operations . I specialize in managing social media presence, tracking performance metrics, handling remote customer operations, and resolving complex technical issues smoothly .I am highly responsive, organized, and focused on helping growing businesses optimize their workflows and keep customers happy.