As an experienced professional in remote customer relations and administrative management, I support companies in the optimization of their communication and internal processes. With excellent elocution, a strong sense of service and great organizational rigor, I know how to establish a lasting relationship of trust with customers while guaranteeing a precise and efficient follow-up.

Accustomed to 100% remote work, I master the management of multi-channel exchanges (telephone, e-mail, chat), the processing of customer requests, the resolution of problems with professionalism, as well as the day-to-day administrative management (follow-up of files, data entry and update, coordination, reporting).

Autonomous, and responsive, I adapt quickly to the tools and procedures of each company, with the constant objective of improving the customer experience and actively contributing to the performance of the structure.