Pedro Pedro Torres

Deliver advanced trilingual (English, Spanish, Portuguese) customer support, managing complex queries and providing solutions for a global client base.

Leverage multilingual skills to reduce communication barriers and enhance the customer experience for Portuguese and Spanish-speaking markets.

Serve as a go-to resource for escalated cases due to demonstrated expertise in conflict resolution and cross-cultural communication.

Utilize a suite of tools including Microsoft Teams and Google Workspace to coordinate with international team members and resolve issues efficiently.

Delivered accurate, confidential, and culturally sensitive consecutive interpretation services between medical professionals and Spanish-speaking patients during critical medical consultations and diagnosis deliveries.

Ensured clear and precise communication in high-stakes environments, facilitating accurate understanding of medical terminology, treatment plans, and procedures.

Adhered strictly to HIPAA confidentiality protocols and ethical standards for healthcare interpretation.

Collaborated remotely with doctors and healthcare staff using telemedicine platforms, demonstrating high professionalism and reliability.

Played a vital role in improving patient care and accessibility for non-English speaking individuals.

- Provided efficient and empathetic bilingual (English/Spanish) customer support via phone and email for a leading e-commerce/platform company.

- Expertly resolved an average of 50+ daily inquiries related to online orders, platform troubleshooting, and account management, achieving a first-contact resolution rate of over 95%.

- Consistently maintained a customer satisfaction (CSAT) score above 90% by employing active listening and patient problem-solving techniques.