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Polina Nekrasova

Polina Nekrasova

Testing, QA, support, management, translation
📍 Saint Petersburg, Russia · (0) · Member since February 2026
Availability
🏠 Works remotely / from home Yes No
🧰 Travels to client Yes No

Presentation

Experience & skills:

Level of English (C1)
Level of Russian (C2)
Learning Chinese and Finnish
Backoffice experience (1 year+)
Support, customer service experience (1 year+)
Alpha test experience (2 years)
Beta test experience (3 years)
Studying in in the best business school in Russia, according to Forbes (SPBU GSOM)

Personal skills:
Stress resistant
Easily and quickly gaining new skills
Easily taking criticism
Flexible
Responsible
Adaptive
easy going, calm
📋

Background

Administrator of technical support
FACEIT · 02/01/2025 – Today
I work with the technical side in the back office, solve customer problems, adjust the service, and deal with technical problems.
Live chat support
FACEIT · 02/01/2025 – 05/02/2026
Communicated with clients, supported them, and accompanied them in navigating the app and website, answering their questions.
Beta test
VALVE · 30/09/2024 – 11/11/2025
Search for non-critical bugs and errors, report in Deadlock
Alpha Test
VALVE · 17/02/2024 – 05/08/2024
Alpha testing of the Deadlock (Neon prime), bug report, bug search
Beta test
VALVE · 23/03/2023 – 27/09/2023
Search for non-critical bugs and errors, report in CS2
bachelor course
GSOM Gas Station · 2024 – 2028
I am studying international management in English at GSOM SPBU, Russia's leading business school, which holds the highest award of the international Eduniversal rating (5 Palmes Emeritus) and was recognized as the "Business School of the Year" by the Effective Education Award. The school received the Grand Prix of the Crystal Pyramid 2023 Award for achievements in personnel management and the SMART PYRAMID Award for the development of learning. Major international and national awards and achievements:
Eduniversal 5 Palmes Emeritus: The highest grade, confirming the status of a business school with a strong international influence (one of two in Russia).
"Business School of the Year" (2025): Winner of the VII Annual Effective Education Award.
Crystal Pyramid (2023, 2025): Grand Prix for achievements in personnel management and human capital development.
SMART PYRAMID (2025): Grand Prix for the best practices in Education and Development (L&D).
QS World University Rankings: St. Petersburg State University ranks in the top 20% of the best universities in the world.
International accreditations: HSE has the "Triple Crown" of accreditations (AACSB, AMBA, EQUIS), which places it in the top 1% of business schools in the world.
language school education
Mackenzie School (Edinburgh) · 2022 – 2023
Immersion in the language environment and language skills improvement.
language training for 3 years
Irina Gromova Language Private School · 2020 – 2024
Studied English at language courses
🕐

Working hours

Monday â–ª Today
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
From14h00To23h00
Sunday
From14h00To23h00

Reviews

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