Portia Malope
Gaborone, Botswana
Portia Malope
Business Sys. Analyst| Sales & Data Analyst | BI
Category : Business management
Business Intelligence | Sales & Data Analyst | Business Systems Analyst
Results-driven Business Intelligence, Sales and Business Systems Analyst with 9 years of experience across the retail and FMCG sectors. Skilled in transforming complex business and sales data into meaningful insights that support decision-making, improve performance and drive business growth.
My experience includes sales analysis, business intelligence, data cleaning and reporting, KPI monitoring, dashboard development, commercial reporting and business systems analysis. I am proficient in Power BI, Advanced Excel, Power Pivot, SQL and data analysis, with experience working with large datasets and business systems to ensure data accuracy and reliability.
In my current role, I support commercial decision-making through daily, weekly and monthly performance reporting, sales and returns analysis, KPI dashboards, customer pricing, claims and promotional data management. I work closely with Commercial, Finance, Operations and other business stakeholders to provide accurate insights and support efficient business processes.
I have a strong ability to translate business requirements into practical reporting and system solutions. My background in both technology and business allows me to bridge the gap between data, systems and business operations.
I am seeking opportunities in Business Intelligence, Data Analysis, Sales Analysis, Commercial Analysis, Business Systems Analysis, Reporting and related roles where I can use data and technology to create smarter business decisions and measurable results.
Business Intelligence
Data Analysis
Sales Analysis
Commercial Analysis
Business Systems Analysis
Power BI
Advanced Microsoft Excel
Power Pivot
Dashboard Development
KPI Reporting & Monitoring
Data Cleaning & Data Quality
Management Reporting
Sales Forecasting & Variance Analysis
Business Process Improvement
Requirements Gathering
Stakeholder Management
Data Visualisation
Retail & FMCG Analytics
Data Warehousing
Key achievements and responsibilities:
Develop and distribute daily, weekly and monthly sales and performance reports.
Monitor business performance against budgets, targets and KPIs.
Build and maintain dashboards and reports using Power BI and Advanced Excel.
Analyse sales, returns, markdowns and other commercial performance indicators.
Ensure sales and reporting data is accurate, reliable and up to date.
Work closely with Commercial, Finance and Operations teams to provide data-driven insights.
Support customer pricing updates, claims administration and promotional data.
Identify reporting improvements and opportunities to automate manual processes.
Translate business requirements into practical reports, dashboards and analytical solutions.
Education
BSc (Hons) Computing – Software Engineering
Botho University
Management Development Programme (MDP)
Stellenbosch Business School
Additional training:
Advanced Excel
Emotional Intelligence
Power BI and Business Reporting
Commercial Systems and Operational Reporting
Results-driven Business Intelligence, Sales and Business Systems Analyst with 9 years of experience across the retail and FMCG sectors. Skilled in transforming complex business and sales data into meaningful insights that support decision-making, improve performance and drive business growth.
My experience includes sales analysis, business intelligence, data cleaning and reporting, KPI monitoring, dashboard development, commercial reporting and business systems analysis. I am proficient in Power BI, Advanced Excel, Power Pivot, SQL and data analysis, with experience working with large datasets and business systems to ensure data accuracy and reliability.
In my current role, I support commercial decision-making through daily, weekly and monthly performance reporting, sales and returns analysis, KPI dashboards, customer pricing, claims and promotional data management. I work closely with Commercial, Finance, Operations and other business stakeholders to provide accurate insights and support efficient business processes.
I have a strong ability to translate business requirements into practical reporting and system solutions. My background in both technology and business allows me to bridge the gap between data, systems and business operations.
I am seeking opportunities in Business Intelligence, Data Analysis, Sales Analysis, Commercial Analysis, Business Systems Analysis, Reporting and related roles where I can use data and technology to create smarter business decisions and measurable results.
Business Intelligence
Data Analysis
Sales Analysis
Commercial Analysis
Business Systems Analysis
Power BI
Advanced Microsoft Excel
Power Pivot
Dashboard Development
KPI Reporting & Monitoring
Data Cleaning & Data Quality
Management Reporting
Sales Forecasting & Variance Analysis
Business Process Improvement
Requirements Gathering
Stakeholder Management
Data Visualisation
Retail & FMCG Analytics
Data Warehousing
Key achievements and responsibilities:
Develop and distribute daily, weekly and monthly sales and performance reports.
Monitor business performance against budgets, targets and KPIs.
Build and maintain dashboards and reports using Power BI and Advanced Excel.
Analyse sales, returns, markdowns and other commercial performance indicators.
Ensure sales and reporting data is accurate, reliable and up to date.
Work closely with Commercial, Finance and Operations teams to provide data-driven insights.
Support customer pricing updates, claims administration and promotional data.
Identify reporting improvements and opportunities to automate manual processes.
Translate business requirements into practical reports, dashboards and analytical solutions.
Education
BSc (Hons) Computing – Software Engineering
Botho University
Management Development Programme (MDP)
Stellenbosch Business School
Additional training:
Advanced Excel
Emotional Intelligence
Power BI and Business Reporting
Commercial Systems and Operational Reporting
Portfolio
• Report directly to the Commercial Manager, providing analytical support and commercial insights.
• Develop and maintain Power BI dashboards monitoring sales, revenue, returns, markdowns, profitability and budget performance.
• Produce daily, weekly, monthly, quarterly and annual performance reports for executives, customers and field sales teams.
• Analyse sales trends against budgets, forecasts and historical performance.
• Create interactive Power BI visualisations enabling data-driven decisions.
• Extract, transform and validate data from sales cubes and business systems.
• Produce ad hoc reports supporting strategic planning and commercial initiatives.
• Manage master data including customer setup, product maintenance and data cleansing.
• Maintain pricing, promotional deals and customer price lists.
• Collaborate with Finance, Sales, Supply Chain, Customer Service, Shared Services and Operations.
• Liaise with Accounts on claims validation, reconciliation and authorisation.
• Support forecasting, demand planning and sales performance reviews.
• Automate reporting using Power BI and Advanced Excel.
• Troubleshoot sales, pricing and telesales system issues.
• Drive continuous improvement in reporting, governance and commercial analytics.
• Develop and maintain Power BI dashboards monitoring sales, revenue, returns, markdowns, profitability and budget performance.
• Produce daily, weekly, monthly, quarterly and annual performance reports for executives, customers and field sales teams.
• Analyse sales trends against budgets, forecasts and historical performance.
• Create interactive Power BI visualisations enabling data-driven decisions.
• Extract, transform and validate data from sales cubes and business systems.
• Produce ad hoc reports supporting strategic planning and commercial initiatives.
• Manage master data including customer setup, product maintenance and data cleansing.
• Maintain pricing, promotional deals and customer price lists.
• Collaborate with Finance, Sales, Supply Chain, Customer Service, Shared Services and Operations.
• Liaise with Accounts on claims validation, reconciliation and authorisation.
• Support forecasting, demand planning and sales performance reviews.
• Automate reporting using Power BI and Advanced Excel.
• Troubleshoot sales, pricing and telesales system issues.
• Drive continuous improvement in reporting, governance and commercial analytics.
• Developed reports and other tools to deliver information enabling business users and leaders to make informed decisions.
• Collaborated with project sponsors to determine project scope and vision.
• Applied design thinking methodologies to enhance operational efficiency and customer experience.
• Conducted interviews to gather customer requirements via workshops, questionnaires, and surveys.
• Leveraged available data to create charts and presented findings via written reports and in-person presentations.
• Maintained database files, tables, and dictionaries to prevent data loss.
• Created new report types to identify important issues, trends, and business opportunities.
• Validated integrity and completeness of statistical data.
• Applied analytical tools and methods to inform business decision-making processes.
• Defined business intelligence requirements in layman's terms for simplification.
• Built and improved business intelligence tools and systems to meet current and expected operation’s needs.
• Assisted in implementing Data Warehouse for the group thus enabling the group to have an adaptive and resilient source of information.
• Collaborated with project sponsors to determine project scope and vision.
• Applied design thinking methodologies to enhance operational efficiency and customer experience.
• Conducted interviews to gather customer requirements via workshops, questionnaires, and surveys.
• Leveraged available data to create charts and presented findings via written reports and in-person presentations.
• Maintained database files, tables, and dictionaries to prevent data loss.
• Created new report types to identify important issues, trends, and business opportunities.
• Validated integrity and completeness of statistical data.
• Applied analytical tools and methods to inform business decision-making processes.
• Defined business intelligence requirements in layman's terms for simplification.
• Built and improved business intelligence tools and systems to meet current and expected operation’s needs.
• Assisted in implementing Data Warehouse for the group thus enabling the group to have an adaptive and resilient source of information.
•Took notes and identified action items for high-priority meetings.
• Provided high-level executive and administrative support to organizational executives.
•Organized and maintained diaries, calendars, and schedules to keep organization running smoothly.
• Demonstrated advanced knowledge of organizational processes, protocols, and procedures.
•Researched and prepared presentations, reports, and other documents for internal and external audiences.
•Advised executives of updates on time-sensitive, emergency and priority issues to provide appropriate follow-up.
• Communicated effectively with all levels of employees, as well as external constituents and stakeholders.
•Managed very active calendars by planning, coordinating, and aligning schedules to respect executive’s needs.
• Provided high-level executive and administrative support to organizational executives.
•Organized and maintained diaries, calendars, and schedules to keep organization running smoothly.
• Demonstrated advanced knowledge of organizational processes, protocols, and procedures.
•Researched and prepared presentations, reports, and other documents for internal and external audiences.
•Advised executives of updates on time-sensitive, emergency and priority issues to provide appropriate follow-up.
• Communicated effectively with all levels of employees, as well as external constituents and stakeholders.
•Managed very active calendars by planning, coordinating, and aligning schedules to respect executive’s needs.
• Generated ad hoc reports to compile and present specific data.
•Advanced sales management progress by cultivating strong relationships with market leaders and sales professionals.
• Monitored and analyzed key performance metrics to evaluate effectiveness of sales strategies and identify areas for improvements.
•Created Customer Monthly Review reports to develop and continually enhance relationships with key accounts to maintain high visibility and increase market share.
•Assisted in implementing special promotions relating to direct sales segment.
• Generated ad hoc reports to compile and present specific data.
• Cleaned up and maintained database regularly and prior to reporting.
•Pulled data into reports to determine KPIs, efficiencies and collections activities.
• Compiled, analyzed, and managed data to support recommended changes.
•Mined available company and direct development of strategic solutions
•Advanced sales management progress by cultivating strong relationships with market leaders and sales professionals.
• Monitored and analyzed key performance metrics to evaluate effectiveness of sales strategies and identify areas for improvements.
•Created Customer Monthly Review reports to develop and continually enhance relationships with key accounts to maintain high visibility and increase market share.
•Assisted in implementing special promotions relating to direct sales segment.
• Generated ad hoc reports to compile and present specific data.
• Cleaned up and maintained database regularly and prior to reporting.
•Pulled data into reports to determine KPIs, efficiencies and collections activities.
• Compiled, analyzed, and managed data to support recommended changes.
•Mined available company and direct development of strategic solutions
• Identified skill gaps and consulted partners to develop training plans.
• Prepared, conducted, and evaluated training programs to support staff changes, company growth and expansion activities.
• Designed and executed virtual training programs, resulting in seamless transition to remote training during challenging times.
• Delivered company-wide training initiatives to align with organizational goals and foster culture of continuous learning and development.
• Analyzed equipment performance records to identify weakness and determine which components required replacement.
• Assessed security data and network access privileges by monitoring usage.
• Used external industry data to identify business trends, risks, and opportunities.
• Prepared system flow diagrams to analyze equipment configuration.
• Translated user needs and requirements into functional specifications for design of the business systems.
• Removed processing bottlenecks to increase efficiency and minimize errors in system operations.
• Trained employees on how to work with optimized systems and fully capitalize on available resources.
• Assisted with development of system objectives and comprehensive plans to organize work methodology.
• Surveyed workers and observed job performance to determine and document current processes needing optimization.
• Troubleshot and resolved problems encountered by individuals’ users and experienced across linked networks.
• Prepared, conducted, and evaluated training programs to support staff changes, company growth and expansion activities.
• Designed and executed virtual training programs, resulting in seamless transition to remote training during challenging times.
• Delivered company-wide training initiatives to align with organizational goals and foster culture of continuous learning and development.
• Analyzed equipment performance records to identify weakness and determine which components required replacement.
• Assessed security data and network access privileges by monitoring usage.
• Used external industry data to identify business trends, risks, and opportunities.
• Prepared system flow diagrams to analyze equipment configuration.
• Translated user needs and requirements into functional specifications for design of the business systems.
• Removed processing bottlenecks to increase efficiency and minimize errors in system operations.
• Trained employees on how to work with optimized systems and fully capitalize on available resources.
• Assisted with development of system objectives and comprehensive plans to organize work methodology.
• Surveyed workers and observed job performance to determine and document current processes needing optimization.
• Troubleshot and resolved problems encountered by individuals’ users and experienced across linked networks.
Bachelor of Science (Honours) in Computing
with Specialization in Software Engineering
had 2 Exchange programs in South Africa & Sweden
with Specialization in Software Engineering
had 2 Exchange programs in South Africa & Sweden
- Bachelor of Science in Computing 24/01/2020
![Bachelor of Science in Computing]()
Bachelor of Science (Honours) in Computing with specialisation In Software Engineering - Certificate of Completion 10/12/2019
![Certificate of Completion]()
Alumni of KTH Royal Institute of Technology from an exchange program i did for 6 months in Stockholm. - Certificate of Completion 31/12/2017
![Certificate of Completion]()
successfully completed the UNIVEN-Botho University Exchange Programme
- 🇬🇧 English
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