Rie V

Hello! I’m Rie, a reliable and experienced Virtual Assistant with over 10 years of experience supporting online businesses, creators, and remote teams.
I specialize in helping busy founders, creators, and small businesses stay organized, responsive, and focused on their core work by handling communication, support tasks, and day-to-day administrative operations.
Over the years, I’ve worked with international clients across e-commerce, digital services, and online communities, providing professional and dependable support through email, messaging platforms, and helpdesk systems.

Services I Offer

Customer Support
• Email and ticket-based customer support
• Responding to inquiries, order questions, and general assistance
• Returns, refunds, and follow-ups
• Maintaining a professional and empathetic brand voice

Virtual Assistant Support
• Inbox management and email organization
• Calendar coordination and scheduling
• Online research and information gathering
• Data tracking and organization using Google Sheets

Community Moderation
• Discord and Reddit moderation
• Responding to member questions and maintaining a positive community environment
• Monitoring discussions and enforcing community guidelines
• Escalating sensitive issues to administrators when necessary

Administrative Support
• CRM and helpdesk platforms
• Tracking workflows and maintaining documentation
• Candidate sourcing and administrative coordination
• General remote operational support

Tools & Platforms
• Google Workspace (Docs, Sheets, Drive)
• CRM & Helpdesk Tools (Zendesk / Freshdesk-type environments)
• Email-based support systems
• Discord & Reddit community platforms
• AI tools for drafting and workflow support

Work Style
I’m known for being calm, organized, and dependable. I communicate clearly, handle sensitive information with discretion, and make sure tasks are completed thoroughly and on time.
My goal is always to make things easier for the people I support, whether that means helping customers feel taken care of, keeping communication organized, or ensuring day-to-day tasks run smoothly behind the scenes.

If you’re looking for a trustworthy Virtual Assistant who can support your operations and help keep things running smoothly, I’d be happy to work with you.