Rocky Mhaske

Rocky Mhaske

Pune, India

Rocky Mhaske

Management & Business Development Leader
With over 16 years of experience across B2C, B2B, and D2C environments, I’ve built and led teams, driven business growth, and translated strategic goals into consistent execution.
My background spans business development, operations, and people management, where I’ve worked closely with founders and leadership teams to improve performance, strengthen client relationships, and build scalable processes. I bring a hands-on leadership style, setting clear priorities, holding teams accountable, and proactively identifying opportunities for improvement in fast-paced environments.
I’m known for my strong work ethic, adaptability, and ownership mindset. Whether leading teams, managing stakeholders, or supporting growth initiatives, I focus on practical solutions and measurable outcomes rather than theory. I’m particularly motivated by roles where trust, responsibility, and long-term impact are valued.
I would welcome the opportunity to discuss how my experience and leadership approach can add value to your team. Thank you for your time and consideration

Working hours

  • Monday:08h00 To 18h00
  • Tuesday:08h00 To 18h00
  • Wednesday:08h00 To 18h00
  • Thursday:08h00 To 18h00
  • Friday:08h00 To 18h00
  • Saturday:Not available
  • Sunday:Not available
Led quality assurance and compliance across customer service operations, ensuring adherence to internal policies and regulatory standards. - Audited customer interactions, evaluated agent performance against KPIs, and delivered actionable feedback to improve service quality. - Generated performance reports, identified process gaps, and recommended operational improvements. - Partnered with supervisors and team leads to drive coaching, training, and continuous improvement initiatives.
Managed market research, prospect profiling, and lead generation operations. - Built and maintained structured prospect databases and supported appointment-setting workflows. - Worked closely with sales and operations teams to improve pipeline efficiency and conversion readiness.
Supported a Canada-based software company serving real estate clients. - Handled customer communication, appointment setting, and deal closures. - Ensured quality compliance and customer satisfaction through detailed call audits.
Managed business development and customer operations for an online gaming platform. - Handled VIP client relationships, issue resolution, and ticket management. - Supported both digital and on-ground operational initiatives.
Led day-to-day operations on behalf of ownership, managing teams and delivery outcomes. - Designed and implemented new operational processes and qualification standards. - Recruited, trained, and mentored teams to improve performance and consistency.
Supported global clients across CRM management, e-commerce, real estate, research, and customer support. - Assisted in developing operational collateral, presentations, and reporting materials.
- Supervised customer service and administrative teams to ensure quality, compliance, and target achievement. - Handled escalations, coaching, hiring, and performance improvement.
Led teams, set operational strategies, trained staff, and managed escalated customer issues.
Managed end-to-end insurance sales, client advisory, and policy servicing.
  • 🇬🇧 English
  • 🇮🇳 Hindi
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