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Presentation
With over 16 years of experience across B2C, B2B, and D2C environments, I’ve built and led teams, driven business growth, and translated strategic goals into consistent execution.
My background spans business development, operations, and people management, where I’ve worked closely with founders and leadership teams to improve performance, strengthen client relationships, and build scalable processes. I bring a hands-on leadership style, setting clear priorities, holding teams accountable, and proactively identifying opportunities for improvement in fast-paced environments.
I’m known for my strong work ethic, adaptability, and ownership mindset. Whether leading teams, managing stakeholders, or supporting growth initiatives, I focus on practical solutions and measurable outcomes rather than theory. I’m particularly motivated by roles where trust, responsibility, and long-term impact are valued.
I would welcome the opportunity to discuss how my experience and leadership approach can add value to your team. Thank you for your time and consideration
My background spans business development, operations, and people management, where I’ve worked closely with founders and leadership teams to improve performance, strengthen client relationships, and build scalable processes. I bring a hands-on leadership style, setting clear priorities, holding teams accountable, and proactively identifying opportunities for improvement in fast-paced environments.
I’m known for my strong work ethic, adaptability, and ownership mindset. Whether leading teams, managing stakeholders, or supporting growth initiatives, I focus on practical solutions and measurable outcomes rather than theory. I’m particularly motivated by roles where trust, responsibility, and long-term impact are valued.
I would welcome the opportunity to discuss how my experience and leadership approach can add value to your team. Thank you for your time and consideration
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Background
Quality Assurance Executive – Quality Compliance (Delivery Management)
Led quality assurance and compliance across customer service operations, ensuring adherence to internal policies and regulatory standards. - Audited customer interactions, evaluated agent performance against KPIs, and delivered actionable feedback to improve service quality. - Generated performance reports, identified process gaps, and recommended operational improvements. - Partnered with supervisors and team leads to drive coaching, training, and continuous improvement initiatives.
Senior Demand Generation Executive
Managed market research, prospect profiling, and lead generation operations. - Built and maintained structured prospect databases and supported appointment-setting workflows. - Worked closely with sales and operations teams to improve pipeline efficiency and conversion readiness.
Customer Support Professional (Freelance)
Supported a Canada-based software company serving real estate clients. - Handled customer communication, appointment setting, and deal closures. - Ensured quality compliance and customer satisfaction through detailed call audits.
Business Development Manager (Freelance)
Managed business development and customer operations for an online gaming platform. - Handled VIP client relationships, issue resolution, and ticket management. - Supported both digital and on-ground operational initiatives.
BDM, Team Leader & Process Trainer
Led day-to-day operations on behalf of ownership, managing teams and delivery outcomes. - Designed and implemented new operational processes and qualification standards. - Recruited, trained, and mentored teams to improve performance and consistency.
Senior Virtual Assistant
Supported global clients across CRM management, e-commerce, real estate, research, and customer support. - Assisted in developing operational collateral, presentations, and reporting materials.
Team Leader & Team Coach
- Supervised customer service and administrative teams to ensure quality, compliance, and target achievement. - Handled escalations, coaching, hiring, and performance improvement.
Team Leader, Team Coach & Process Tester
Led teams, set operational strategies, trained staff, and managed escalated customer issues.
Sales Representative
Managed end-to-end insurance sales, client advisory, and policy servicing.
🇬🇧English 🇮🇳Hindi
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Working hours
Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday ▪ Today
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday
Closed
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