I am a results-driven Customer Support and Sales Specialist with over 10 years of experience in the BPO industry, helping businesses deliver excellent customer experiences while driving growth. I specialize in chat and email support, technical troubleshooting, and handling escalations with professionalism and efficiency. Beyond customer service, I have strong experience in cold calling, lead generation, and appointment setting—where I confidently connect with prospects, overcome objections, and turn leads into booked appointments and potential sales.
As a former Team Lead, I bring leadership, accountability, and a deep understanding of performance metrics such as CSAT, AHT, and quality, ensuring consistent and high-level results. I am highly organized, detail-oriented, and comfortable working in fast-paced environments with minimal supervision. My goal is to support your business by improving customer satisfaction, increasing conversions, and delivering reliable, high-quality work every time.