Highly motivated and detail-oriented IT professional with over 15 years of experience in Networking, Cloud environments (AWS & Azure), DevOps, Systems Administration, Virtualization, and Desktop Support. Proven ability to troubleshoot hardware, software, Microsoft 365, and connectivity issues, ensuring minimal downtime and maximum user satisfaction. Experienced in managing and supporting complex IT infrastructures, with expertise in Windows Server, Active Directory, Microsoft 365, and virtualization platforms including Hyper-V and VMware. Adept at collaborating with cross-functional teams, implementing IT best practices, and delivering secure, reliable, and high-performance solutions that enhance organizational efficiency.