Experienced IT Support Engineer with a proven ability to lead and manage corporate IT operations across multi-branch environments. Skilled in troubleshooting, remote desktop support, system administration, and end-user support across multiple locations. Hands-on experience with Avaya IP telephony systems, including configuration, maintenance, and issue resolution. Proven ability to ensure system uptime, resolve technical issues efficiently, and support business continuity.

Successfully planned and established complete IT infrastructure for new office setups, including structured cabling, server installation, internet connectivity, switches, firewall configuration, IP telephony deployment, and user onboarding. Adept at ensuring system reliability, minimizing downtime, and delivering efficient IT solutions aligned with business needs.