Experienced IT Support professional with 4 years of hands-on experience in luxury hotel environments, including Marriott and Accor. Proven ability to provide reliable technical support in 24/7 operational settings, ensuring minimal downtime and seamless guest and staff experiences.

Skilled in hardware and software troubleshooting, network support, PMS systems, POS systems, user account management, and end-user training. Strong understanding of hospitality IT infrastructure, including front office systems, back-office applications, and guest-facing technologies.

Known for excellent customer service, fast problem resolution, and the ability to work under pressure while supporting multiple departments such as Front Office, F&B, Finance, and Housekeeping. Committed to maintaining system security, data integrity, and operational efficiency.