⚡
Presentation
Dynamic and versatile information technology professional with a strong background in IT support, data preparation, web and mobile development, as well as customer service supervision. Proficient in analyzing and resolving technical issues, optimizing processes, and effectively managing user support. Team spirit, rigorous and oriented towards continuous improvement.
📋
Background
Operations Manager
Oversee and coordinate operational and ICT activities on a day-to-day basis.
Identify and resolve issues affecting performance and quality of service.
Organize team meetings and ensure operational efficiency through process optimization.
Implement continuous improvement strategies to strengthen overall performance.
Identify and resolve issues affecting performance and quality of service.
Organize team meetings and ensure operational efficiency through process optimization.
Implement continuous improvement strategies to strengthen overall performance.
IT Support
Provide technical support to users via email, phone and chat.
Manage and troubleshoot computer networks and systems.
Perform preventive maintenance and monitoring of equipment.
Raise awareness of good IT security practices.
Manage and troubleshoot computer networks and systems.
Perform preventive maintenance and monitoring of equipment.
Raise awareness of good IT security practices.
Call Agent Support
Respond to customer concerns through the various communication channels.
Ensure loyalty through effective follow-up and satisfaction surveys.
Collect and synthesize customer feedback to improve services.
Ensure loyalty through effective follow-up and satisfaction surveys.
Collect and synthesize customer feedback to improve services.
Bachelor's degree in Computer Science
🇫🇷French
🕐
Working hours
Monday â–ª Today
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday
Closed
⭐
Reviews
Please sign in as a customer to give your feedback
💬
No reviews yet.
Be the first to share your experience with this professional.