steve Adjedje
Abidjan, Ivory Coast
steve Adjedje
IT Support
Category : Computer assistance
Dynamic and versatile information technology professional with a strong background in IT support, data preparation, web and mobile development, as well as customer service supervision. Proficient in analyzing and resolving technical issues, optimizing processes, and effectively managing user support. Team spirit, rigorous and oriented towards continuous improvement.
Working hours
- Monday:08h00 To 18h00
- Tuesday:08h00 To 18h00
- Wednesday:08h00 To 18h00
- Thursday:08h00 To 18h00
- Friday:08h00 To 18h00
- Saturday:Not available
- Sunday:Not available
Oversee and coordinate operational and ICT activities on a day-to-day basis.
Identify and resolve issues affecting performance and quality of service.
Organize team meetings and ensure operational efficiency through process optimization.
Implement continuous improvement strategies to strengthen overall performance.
Identify and resolve issues affecting performance and quality of service.
Organize team meetings and ensure operational efficiency through process optimization.
Implement continuous improvement strategies to strengthen overall performance.
Provide technical support to users via email, phone and chat.
Manage and troubleshoot computer networks and systems.
Perform preventive maintenance and monitoring of equipment.
Raise awareness of good IT security practices.
Manage and troubleshoot computer networks and systems.
Perform preventive maintenance and monitoring of equipment.
Raise awareness of good IT security practices.
Respond to customer concerns through the various communication channels.
Ensure loyalty through effective follow-up and satisfaction surveys.
Collect and synthesize customer feedback to improve services.
Ensure loyalty through effective follow-up and satisfaction surveys.
Collect and synthesize customer feedback to improve services.
- 🇫🇷 French
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