Thembeka Mbalo

Thembeka Mbalo

Soweto, South Africa

Thembeka Mbalo

Consumer Support Associate
Professional Summary:
I have 10 years of experience in the corporate world, with strong expertise in sales, customer service, administration, and credit vetting. I am confident handling inbound and outbound calls and comfortable working towards targets. I build strong relationships with customers, ensuring their satisfaction and loyalty.

Key Achievements:

Consistently met or exceeded sales targets.

Maintained high customer satisfaction ratings.

Working hours

  • Monday:08h00 To 18h00
  • Tuesday:08h00 To 18h00
  • Wednesday:08h00 To 18h00
  • Thursday:08h00 To 18h00
  • Friday:08h00 To 18h00
  • Saturday:Not available
  • Sunday:Not available
  • NCA 25/10/2025
    The NCA Certificate demonstrates knowledge and compliance with South Africa’s National Credit Act (NCA), which regulates credit providers, debt counseling, and consumer protection. It covers:

    Understanding credit laws and regulations.

    Responsibilities of credit providers and consumers.

    Procedures for credit applications, credit vetting, and affordability assessments.

    Handling customer disputes, credit records, and debt counseling in accordance with the law.

    Promoting responsible lending and borrowing practices.
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