Beyond technical maintenance, I handle the administrative side of things. I work closely with account management teams to bridge the gap between data and commercial needs—managing everything from quotes and customer inquiries to invoicing and credit control. This gives me a well-rounded perspective on how to keep data accurate and integrated across an entire business.

With my background in LIMS support, I’ve spent a lot of time managing the technical side of lab operations, specifically through a major transition between two different data systems. I don't just maintain software; I use SQL to build custom views and implemented new functionalities that actually make daily workflows faster and more efficient.