A Customer Support Representative assists customers by answering questions, resolving issues, and ensuring a positive customer experience through phone, email, chat, or in-person interactions.

Key Responsibilities:

Respond to customer inquiries promptly and professionally.
Resolve customer complaints and provide appropriate solutions.
Process orders, returns, refunds, and account updates.
Maintain accurate records of customer interactions.
Escalate complex issues to the appropriate department.
Provide product or service information to customers.
Follow up with customers to ensure issue resolution.
Meet customer satisfaction and response time targets.