Results-driven IT professional with a strong background in enterprise IT solutions, virtualization, and cloud environments, combined with hands-on experience in customer-facing technical support, operations coordination, and remote service delivery. Proven ability to troubleshoot complex issues, support end users, manage projects end-to-end, and communicate technical solutions clearly to non-technical stakeholders. Experienced in documentation, reporting, data handling, and process optimization across enterprise and client environments. Adaptable, detail-oriented, and service-focused, with a strong track record in both technical consulting and support-driven roles.