I am IT Support Specialist with over 15 years of experience , specialised in
analysing, troubleshooting and evaluating hardware, software, and network issues.
My expertise includes :
- Troubleshoot common computer errors
- Assist an organization's computer and network users with technology issues
- Complete repairs on a system, network, computer, or other technology
- Perform regular maintenance and upgrades on computers, networks, and other technology
- Install new hardware, software, and other technology
- Document support inquiries and their resolutions
- Answer technology questions via phone, email, or chat
- Refer requests to relevant IT professionals when necessary
- Conduct regular tests