▪ Launched and optimised supply chain management, transport/logistics, workplace productivity, and aircraft maintenance optimisation products for 1,000+ users across 10+ countries.
▪ Collaborated with global stakeholders to define product vision and execute strategy for a Transport Management System (TMS), driving product innovation and achieving $1M in annual savings through shipment consolidation and route optimization.
▪ Designed and deployed Conversational AI and RAG features in the product thereby increasing acceptance rate to 80% and created golden evaluation test sets to improve accuracy by 30% and reduce hallucination.
▪ Managed a geographically distributed team of 10+ developers, architects, UI/UX designers, and testers using Agile/SAFe methodology and product management best practices to launch products on roadmap and on schedule.
▪ Restructured a 70+ item product backlog and introduced clear prioritization frameworks, directly improving team focus, reducing churn, and enabling the successful launch of 3 major product updates within a 6-month timeframe.
▪ Redefined product OKRs and KPIs, aligning product, engineering, operations, and leadership teams and driving a 20% increase in feature velocity within 1 quarter.

▪ Championed AI/ML and MLOps product development for a B2B AI/ML SaaS platform, enabling enterprises to deploy trained ML models from testing to production with F1 scores of 0.7 - 0.8.
▪ Orchestrated 6+ cross-functional Agile squads, including 5+ data scientists, data engineers, a Scrum master, marketing, and UI/UX designers, ensuring aligned delivery against business outcomes.
▪ Partnered with CXO-level stakeholders to develop product and go-to-market strategy, leveraging market research and competitive analysis to accelerate product penetration.
▪ Defined a data-driven product roadmap covering 12+ use cases and 3 user personas while reducing time-to-market by 15% through end-to-end Product Lifecycle Management.
▪ Authored detailed user stories with clear acceptance criteria and partnered with design teams to deliver 15+ key features that improved usability and the customer experience.

▪ Spearheaded development of 2 B2C internal HR/workplace applications that modernized Zensar's appraisal process, achieving adoption by 8,000+ employees within two months of launch.
▪ Led deep user discovery and problem framing through structured research, including surveys and 200+ interviews, to surface critical pain points, validate hypotheses, and shape decisive product priorities.
▪ Analysed KPI failures and coordinated remediation with 5+ cross-functional teams, improving positive user feedback and performance metrics by 15%.
▪ Architected Agile delivery of 5 major features, refining 100+ backlog user stories and partnering with UX on 20+ wireframes to strengthen usability and product adoption.
▪ Strengthened stakeholder alignment and governance, facilitating regular reviews with HR, Engineering, and Leadership teams to balance scope, risk, and timelines while maintaining product milestones and quality.

▪ Led end-to-end software procurement and renewal programs for billion-dollar enterprise clients, achieving 20% total cost reduction through streamlined processes.
▪ Drove strategic cost management through product benchmarking, portfolio rationalisation, price negotiation, and license co-terming, reducing purchase and renewal costs by 15%.
▪ Delivered projects ahead of schedule, securing contract extensions and generating $34,000 in incremental annual revenue by proactively managing project timelines and resources.

▪ Spearheaded cross-functional teams to stabilize production environments, achieving 99% system availability across 10 departments and 5 client businesses.
▪ Defined and prioritized product backlog for critical IT modules in partnership with 14+ engineers, increasing system uptime by 30%.
▪ Earned 2 promotions to Technical Lead within 3 years through consistent delivery of complex technical outcomes at scale.