Versatile virtual assistant specialized in communication, administration, customer service and quality.
Thanks to my experiences as a communication & marketing manager, administrative assistant, call center advisor and quality coach, I support companies in the effective management of their activities remotely.

My telecommuting services:

Administrative assistance: e-mail management, writing, document sorting, agenda management, preparation of files.

Customer service and teleadvice: taking calls, answering customers, following up on requests, managing complaints, building loyalty.

Communication & digital marketing: content creation, social media management, competitive intelligence, reporting.

Quality & coaching: call listening, performance analysis, individual/collective coaching, continuous improvement, KPI monitoring.

I emphasize rigor, communication, customer satisfaction and continuous improvement to effectively support remote companies