Provide first and second-level remote technical support via phone, email, chat, or ticketing systems
Troubleshoot hardware, software, and basic network issues

Technical Skills Required:
Windows & macOS support
Microsoft 365 & Active Directory
Basic networking (TCP/IP, DNS, DHCP, VPN)
Remote desktop tools (RDP, AnyDesk, TeamViewer)
Endpoint security & antivirus management
Ticketing systems (ServiceNow, Jira, Zendesk)
Basic cloud support (Azure, AWS, or Google Workspace – optional)

Minimizes downtime for remote users
✔ Enhances productivity across distributed teams
✔ Strengthens cybersecurity compliance
✔ Supports global operations without physical presence