I am a ServiceNow Senior Technical Consultant with over 5 years of experience specializing in architecting enterprise-grade solutions across ITSM, HRSD, CSM, and Strategic Portfolio Management (SPM). My expertise centers on driving digital transformation by aligning complex technical workflows with core business objectives. I hold premier industry certifications, including CIS-CSM, CIS-HR, Certified Application Developer (CAD), and Certified System Administrator (CSA), along with specialized micro-certifications in Performance Analytics and Flow Designer, ensuring every solution is built for scalability and performance.

In the SPM domain, I specialize in transforming how organizations manage Demand, Resource Allocation, and Project Portfolios. I have a proven track record of implementing Strategic Planning Workspaces and Demand Management workflows that provide executives with a single, real-time view of where time, funding, and resources are deployed. By leveraging Now Assist AI for project health reporting and automated status updates, I help organizations move from reactive project tracking to proactive, AI-driven strategic execution. My technical proficiency extends to JavaScript, HTML/CSS, and Java, enabling me to build custom-scoped applications and advanced UI Builder interfaces that simplify complex portfolio data for decision-makers.

Throughout my career with global leaders like DXC Technology and Tata Consultancy Services, I have led high-stakes initiatives ranging from workspace migrations for German banks to automated release management systems. I am an expert in the entire project lifecycle—from leading initial stakeholder workshops and defining CSDM-aligned architectures to managing UAT and go-live transitions. I am dedicated to helping GCC-based enterprises eliminate operational silos and maximize their ServiceNow ROI through precision engineering and strategic foresight.