A serious maintenance service covers at least:
• Equipment park:
o Management and monitoring of workstations, servers, printers, UPS.
o Replacement or repair of defective equipment.
• Systems and software:
o Administration of operating systems (Windows, Linux, etc.).
o Security updates, patches, antivirus/antimalware management.
o Management of licenses and application versions.
• Networks and security:
o Network monitoring (LAN, Wi-Fi, VPN), quality of service, Internet connection.
o Firewall, filtering, access management, security alert monitoring.
• Data and backups:
o Implementation and monitoring of backups (on-site, off-site, cloud).
o Restoration tests and disaster recovery plans (DRPs).
• User support:
o Daily assistance (email, printing, office automation, network access problems).
o Accompaniment and possibly basic training